CREATION STUDIO | REFUND + CANCELLATION POLICY

RENTAL AGREEMENTS

Rental Agreements must be signed at time of booking. Renter must be 18 years of age or older. Renters are liable for all guests they bring into Glow Studios. 

PAYMENTS

Payments can be made online by credit card or sent by e-transfer to hello@glowstudios.ca.

For a one time booking, payment in full will be due upon the signing of the contract for the requested reservation. For multiple bookings, a 50% deposit will be due upon the signing of the contract for the requested reservations. The remaining balance of the rental cost is due in full at the end of the calendar month in which the rentals occur.

CANCELLATIONS, CHANGES + REFUNDS

All cancellations + booking changes must be made in writing and may be subject to penalty fees.

Cancellation of a rental must be made at least 14 days prior to the rental date, otherwise all fees associated with the rental are still due by the rental date. Cancellations made prior to 14 days before are eligible for a refund.

No refunds for cancellations within 14 DAYS of rental date  + “No-Shows”.

Should the Owner choose to cancel this facility rental agreement due to  Client's violation of the terms of this agreement, any fees paid by the Client are considered non-refundable and outstanding balances are owed.

DAMAGES

The rental client is responsible to pay for any damages to the studio caused by the rental client or anyone associated with the rental client.

FAILED PAYMENT FEE

After the payment system tries to bill a card TWICE (2) and the card fails both times (due to inaccurate information, card holds, insufficient funds, etc.), the system auto-bills a $10 fee to the client’s account balance. This covers the $5 per failed transaction fee we are billed by our processor for every time a card fails.